ALEMAIS - Guardian Set

At the time of booking with Stone Collective Hire you declare that you accept and have read all Terms and Conditions.

Booking Policy: Please message us via Instagram or Facebook to secure your booking. Full payment must be made at the time of booking to secure your preferred date. We do not offer holds without a deposit or full payment.

Exchange & Returns: We do not offer refunds however, we will provide an exchange within 24 hours of obtaining your hire, ensuring it has not been worn and you have contacted us.

HIRE CONDITIONS

Dress hire is for three days that starts from the pick-up date. The garment must be returned to us no later then 6pm on the third day of hire. Late fees will be charged at $30 per day. If hired garment is not returned within ten days, full RRP will be charged. Extended hire periods can be negotiated with additional fees.

At the time of dress hire current identifications, credit/debit card and signed waver will need to be provided. Once the garment is returned, and quality checks have been completed, your details will be destroyed.

If the garment is not returned or is damaged beyond repair the card details provided will be charged full RRP. If the card details are not obtained, the above conditions still applies and payment of the full RRP will be required.

Cleaning: Please do not attempt to clean the garments. The cost of cleaning will be included in the cost of the hire unless otherwise stated. We reserve the right to charge additional cleaning fees if required.

Damaged Items: If any damage has occurred to the hire garment/s please contact us immediately with photos.

Please be mindful when using perfumes, deodorants and fake tan.

Any damage that occurs including, but not limited to, stains, tears, rips, pulls, fake tan marks, holes or otherwise are entirely your responsibility. You will be charged the full RRP of the item should this occur. If the damage is minor, we may allow you to pay for the cost of repairs.

Postal orders: We ship Australia-wide for non-local customers. In addition to the Terms and Conditions above, postal orders have added requirements to ensure that our garments remain safe on their travels.

Shipping costs are additional to hire fees for all postal orders. The cost includes dry cleaning and a return satchel. Express return postage will be based on costing available to the Australia Post website at time of hire.

OPENING HOURS

By Appointment Only:

Monday - Friday: 5pm - 9pm

Saturday: 10am-2pm

Pick Up: First day of your rental period

Drop Off: By the last day of your rental period by 6pm.

 

SHIPPING AND DELIVERY

All online orders who elect shipping by Australia Post will be charged for express shipping to ensure the garments have enough time to be returned, examined and dry cleaned before the next hire. 

It is the customers responsibility to place the garment's in the return express satchel provided and lodge to an Australian Post office within the hire return period. Should a weekend hire garment/s be sent any later than the following Monday 5pm, late fee/s of $30 per day will be charged. In the event, Stone Collective Dress Hire loses an order due to the delay, we reserve the right to charge additional hiring fees. The customers card kept on record will be charged, If we cannot charge the card, the customers have 48 hours to pay the fees before they are handed to our debt collector. Recovery fees will be at the customers expense. 

SHIPPING

We ship Australia wide for all our non-local customers. Shipping cost includes dry cleaning and a returns label.

Shipping Costs:

Express (AusPost tracking): $28.95

Newcastle: 

Express (AusPost tracking): $28.95

Pickup/drop off: Free

- Pick up first day of your rental period

- Drop off by the last day of your rental period. 

How do I hire a dress?

• Browse our collection
• Choose your outfit
• Select your dates
• Proceed to checkout
• Select delivery method (Local Newcastle pick up or postal)
• Wear your outfit
• Return on your last day of hire.

Hire Periods

All our hires are for 4 days, longer hire periods may be arranged. Please email us at stonecollectivehire@outlook.com if you would like to arrange a longer hire period.

Local Pick up – For Newcastle based customers who select pick up and drop off, you will pick up your dress on the first day of your hire period and drop off on the fourth day of your hire period by 6pm.

Postal Hires - Postal Hires who have an event on a Saturday should start their hire period on the Friday. Postal Hires will arrive by Friday at the latest and end on the Monday, all postal hires need to be returned by 4pm on the Monday or fourth day of your hire. All postal orders included an express satchel.

Where do you ship to & how much do you charge?

We offer Australia wide shipping via express post. The estimated delivery time is 2 business days. Orders placed before 12pm AEST, will be processed on the same day, orders after 12pm will be processed the next business day.

We charge an additional $25.00 for return express shipping.

What is the process for returning the dress?

That’s easy. Just place the dress inside the dress bag then slip that inside the prepaid return satchel and drop it into your nearest Post Office or place it in the Yellow Express Box by 4pm of your final day. It is best to return the dress via the Post Office as you will then receive a receipt with your tracking number as proof of postage.

Do I need to clean the dress?

No you do not! We will look after all the cleaning of the garments. 

What happens if I damage a dress while hiring?

We understand that accidents happen however you must notify Stone Collective hire as soon as possible if something happens to your dress.

Any damage that occurs including, but not limited to, stains, tears, rips, pulls, fake tan marks, holes or otherwise are entirely your responsibility. If the damage is fixable you will be charged the repair / cleaning fee.

If your dress is damaged beyond repair, you are responsible for the full RRP. You may also be liable to pay any future loss of sales for the dress.

Card Authorisation - How do I pay for the security deposit?

For all orders placed through our website, Card Authorisation will automatically add to your cart at check out. If you remove it, we will be in touch to secure card authorisation before your order is shipped or processed.

For in store bookings, your card is stored when booking which will be charged should the garment be late, damaged or stolen.

Please note: This order will appear as a 12-month subscription of $0.00 but you will NOT be charged any additional amounts check out.

What am I charged?

Upon Check out customers are not charged when they secure their order. Stone Collective Dress Hire is then authorised to make an additional charge should the customer not return or damage their hired garment as per the terms and conditions.

What warrants getting charged an additional amount?

Late Fee(s) will be charged $30 per day.  

If the garment comes damaged and/or requires further care than our usual dry cleaning, you are at risk of being charged additional fees.

Upon return, we will assess the item along with our seamstress, Design by B to determine the cost of the repaid.

If the garment is ruined beyond repaid or not returned, your card be charged the full RRP with the card stored when checking out.

What happens if I don't pay my security deposit?

If you hire a dress and do not end up paying your security deposit, your order will not be shipped, and you will not receive a refund.

Try on Appointments

We have a boutique in Newcastle, where you can try our full Dress Hire Collection, from size 6 to 16. Try on appointments are by appointment only. Please book an appointment here.

If you cannot select your preferred date and time please email us at stonecollectivehire@outlook.com or text 0458 326 459

Our Hire Showroom is located in Waratah, Newcastle (NSW). If you would like to book an appointment to try on our garments, you can do so here